Brief description of the return process:
Contact us by phone or email.
Send us a product.
Provide a tracking number.
We receive the goods from the delivery.
We return the money or send another product.
Return of goods is possible subject to the following conditions:
Return of good quality goods:
The client has the right to refuse the ordered goods at any time before receiving it, and after receiving the goods - within 14 days, not counting the day of purchase.
Return of the Goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
The Client is not entitled to refuse the Goods, which have individually defined properties, if the said Goods can be used exclusively by the Client acquiring it.
If the Client refuses the Goods of good quality, the Seller must return to him the amount of money paid by the consumer on the check, except for the costs of the seller for the delivery of the returned goods from the consumer, no later than 10 days from the date the consumer presents the relevant demand.
It is worth noting that when paying with a bank card on the site, the refund occurs through the Buyer's bank. The return period after filing an application, on average, takes 3-7 days, but can be extended by the bank up to 30 days.
Return of goods of inadequate quality:
A product of inadequate quality means a product that is not able to ensure its functional qualities due to a significant drawback (with the presence of defects / defects).
The buyer, to whom the goods of inadequate quality were sold, if this was not agreed by the seller, has the right to declare any of the following requirements at his choice:
proportional reduction of the purchase price;
gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the buyer or a third party;
replacement for a product of a similar brand (model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price;
has the right to refuse to perform the contract and demand the return of the amount paid for the goods.
All of the above requirements for the return of goods of inadequate quality can be presented within the following terms:
The product has a warranty period - during the entire warranty period;
The product does not have a warranty period of 1 month.
The online store has the right to refuse to exchange or return the goods if it considers that the detected significant defect is the result of improper use of the goods.
In case of disagreement on the quality or the causes of defects, the online store has the right to conduct an independent examination at its own expense. The buyer can participate in the examination and challenge its decision in court. If, as a result of the examination, it is established that the defects of the goods arose due to the fault of the Buyer, then the Buyer is obliged to reimburse the cost of the examination to the online store, as well as the costs of transporting and storing the goods associated with it.